At Laddey Clark & Ryan, we are passionate about delivering exceptional service to each of our clients.
We have established a set of principles that guide how we deliver legal services and serve our clients. We have developed the LCR Promise and established firmwide guidelines for how we provide first-class service to our clients. We are committed to making our clients’ experience the best it can be.
Our promise places our clients at the center of everything we do. We believe the practice of law is as much about the experiences we create as it is the legal counsel we provide. We focus on your success —as you define it — and creating a lasting and trusting relationship with you. Here is what you should expect when you work with the attorneys and staff at Laddey Clark & Ryan.
We promise to…
- provide an initial consultation and an honest assessment of your matter
- assign an experienced attorney who will handle your matter
- understand your goals and collaborate with you on legal strategy to meet them
- use your time efficiently and respectfully
- flag unanticipated issues in advance
- provide relevant, timely updates after new legal developments, so that you have the information you need when you need it
- communicate with you often so you understand what is going on with your matter
- respond to any message within 24 business hours
- arrive on time for scheduled meetings
- answer your questions in English, not “legalese”
- give you close, personal attention
- treat you the way we would want to be treated as a client
- provide you with straightforward, expert legal analysis and advice, even when that analysis or advice might not be what you had hoped to hear
- keep you well-informed on the status and progress of your matter
- zealously and ethically represent you in all aspects of our relationship
- ensure strict confidentiality in everything we do for you
- invest in innovative technology to improve service and efficiency
